Terms and Conditions

 It is the responsibility of the customer to ensure that all information, including measurements and quantities, provided for the order is accurate before proceeding with payment. We are not responsible for errors in the details provided by the customer. 

 Upon delivery, the customer must check the goods thoroughly before signing the delivery note. Any discrepancies or damages must be noted on the delivery note at the time of receipt. Signing the delivery note signifies that the goods have been received in satisfactory condition, and no further claims will be accepted unless specified otherwise. 

 When placing an order, please ensure that your measurements include an additional 10% to account for wastage, cuttings, imperfections, and breakage. The customer is responsible for including this buffer in the quantity ordered. 

In the event that tiles are not delivered, or if tiles are found to be damaged or short upon delivery, the customer must notify us in writing within two working days of the delivery date. This notification should include clear images of the damaged or missing goods. Failure to notify us within this period will result in the claim being void. 

Payment for the order is due in full prior to the arrangement of delivery. No delivery will be scheduled until payment has been received. 

Returns of tiles are at our sole discretion. Tiles may only be returned if they are in full, unopened boxes and within two months from the invoice date. Returns are subject to a 20% restocking fee. Tiles that have been opened or used will not be accepted for return under any circumstances.