Refunds and Returns

Returns of tiles will be at Quatro Tiles full discretion and may be subject to a 20% restocking fee. 

In the unlikely event that tiles are not delivered or are found to be damaged or short upon delivery please notify us as soon as possible, but within two working days, and we will ensure a replacement is delivered to you as soon as possible. 

Tiles may only be returned if they are in full, unopened boxes and within two months from the invoice date. Tiles that have been opened or used will not be accepted for return. This is because we want to ensure the highest quality of product to our customers and different batches may have slight variations in colour and textures which may affect the final look of the project.